Introduction block: Brief introduction to Schifffahrt Tegernsee and classification of the Travelmanager application area.
Schifffahrt Tegernsee: Liner services efficiently organized
Bayerische Seenschifffahrt GmbH - Schifffahrt Tegernsee operates scheduled services on Lake Tegernsee with five ships and is one of the best-known excursion companies in the region.
- Daily scheduled services around Lake Tegernsee are the clear focus
- Supplementary charter trips and adventure cruises
- Around 23 employees work with the ticket and planning system during the season
With Travelmanager, you get a solution that is tailored precisely to these requirements in scheduled services and excursions and provides comprehensive support for your business.
Problem before the introduction of Travelmanager and reasons for the decision.
Challenges before the changeover - and why Travelmanager won over
Before the introduction of Travelmanager, ticket sales and online sales worked separately at Schifffahrt Tegernsee.
- Ticket sales with tablets and mobile belt printers
- Separate devices for card payments
- No connection between the online store and sales on board
- No central overview of available capacities
- Time-consuming ticket issuing and program updates
The decision in favor of Travelmanager was made because the overall concept was developed specifically for shipping companies:
- Combination of cash register and EC payment in just one device
- Direct linking of online store and on-board sales
- Standardized capacity management in one system
- Proven solution with broad practical experience in the shipping sector
This allows you to create a central platform that seamlessly connects your sales on board and online.
Results with Travelmanager: Faster processes and a better overview
Since the introduction of Travelmanager, Schifffahrt Tegernsee has benefited from significantly more efficient processes in its daily scheduled services:
- Noticeably fewer ticket outages
- Fast ticket issuing and rapid passenger changeover
- Shorter waiting times for passengers
- Reliable and convenient card payments
In the background, employees gain additional time through
- Automated reports and evaluations directly from the system
- Simplified billing with fewer manual steps
- Centralized capacity management for online store and on-board sales
Particularly appreciated today:
- Reservations for plannable capacity utilization
- A clear dashboard for a quick overview
- The integrated online shop as an integral part of the system
In addition to the functional advantages, Stephan Herbst emphasizes the fast, competent service. His conclusion:
- Travelmanager links all important processes
- Everyday work in scheduled and excursion transportation is made noticeably easier
- A changeover is worthwhile because the advantages quickly outweigh the disadvantages in day-to-day operations.
Travelmanager is particularly suitable for liner and excursion shipping companies that want to bundle ticket sales, capacity management and online sales in one system.
Results and benefits block with focus on operational improvements, service experience and recommendation.