Introductory overview of the company and the context of the customer story.
Customer Story: Shipping Grundlsee
Tradition meets digital booking experiences
The Grundlsee boat trip is one of the best-known excursion destinations in the Ausseerland Salzkammergut region. With historic excursion boats on Lake Grundlsee and traditional wooden boats on Lake Toplitzsee, you can experience impressive natural moments on the water. The legendary 3 Lakes Tour around Grundlsee, Toplitzsee and Kammersee is particularly popular.
During the season, around 20 employees ensure that trips, groups and excursions run smoothly. In order to offer guests modern service quality, the team now relies on Travelmanager as a central solution for ticket sales, planning and online bookings.
Challenges before Travelmanager and reasons for the decision.
Initial situation: More demand, higher expectations
Before the introduction of Travelmanager, tickets were only sold on site. The team organized group bookings with a calendar solution in MS Excel. However, with the growing demand and increasing expectations of guests, it became clear that a modern online shop and a central planning basis were missing.
Guests were actively asking for digital booking options to secure trips in advance and plan them better. Therefore, Schifffahrt Grundlsee was looking for a solution that was specifically geared towards shipping companies and bundled both ticketing and group organization in one system.
Travelmanager was chosen because
- the focus is clearly on tourist shipping companies
- fixed contact persons are available,
- Support is direct and personal,
- the system is understandable and intuitive for employees and guests.
Results: Better planning, satisfied guests
Since the introduction of Travelmanager, Schifffahrt Grundlsee has benefited from a significantly improved overview of current capacity utilization. Group bookings and ticket sales are now centrally managed and clearly displayed.
Particularly important for the team:
- Simple online shop: Guests book tickets conveniently in advance and take up the offer very well.
- Optimized trip planning: Advance booking allows the crew to plan trips and capacities specifically - especially on busy days and during peak season.
- Intuitive operation: Employees work efficiently with the system, guests find their way around the booking process quickly.
A key moment was the positive feedback from employees and guests after the introduction. For Astrid Eder, this feedback confirms the decision to use Travelmanager. She particularly recommends the solution to tourist shipping companies that value
- simple and clear processes,
- a reliably functioning online store,
- personal, easily accessible support.
In this way, Travelmanager helps to combine the special nature experience on the lakes with a modern, digital service offering.
Concrete results, advantages and recommendation from the customer's point of view.