Introduction to the company and general conditions of ticket sales.
Efficient ticket sales on Lake Constance
With nine ships, Schweizerische Bodensee-Schifffahrt AG (SBS) offers a wide range of ferries, scheduled boats, adventure, charter and special trips. Around 30 employees work with the ticket and sales system during the season and ensure that daily scheduled and excursion operations run smoothly.
The company's focus is on professional ticket sales that offer guests a fast and structured service. In order to meet this requirement in the long term, SBS AG relies on a modern, adaptable system that is optimally geared to the requirements of the shipping industry.
Challenges with the legacy system and decision for Travelmanager.
Initial situation: Old system slows down sales processes
Before the introduction of Travelmanager, SBS AG worked with a different sales system. In everyday working life, long printing times and complicated selection processes led to delays - especially in ticket sales on busy days.
The existing system could no longer meet the requirements of a modern shipping company. The entire sales process took too long and made fast processes at the counter more difficult.
SBS AG therefore launched a targeted search for a new solution to make ticket sales more efficient and simpler. The decisive factors for choosing Travelmanager were:
- Specialization in the shipping industry
- Flexible adaptation to individual requirements
- Focus on clear, structured sales processes
SBS AG thus laid the foundation for a future-oriented optimization of its ticket sales.
More overview, faster processes, more satisfied guests
Since the introduction of Travelmanager, SBS AG has benefited from significantly more efficient sales processes. This has had a particularly positive effect:
- More overview in ticket sales thanks to clear presentation of categories and articles
- Easier operation, thanks to which employees find their way around more quickly
- Faster processing of sales, especially on busy days
The system helps you to work in a more structured way, reduce waiting times and make the entire process noticeably more pleasant for guests and the team.
Katja Wimmer particularly recommends Travelmanager because of its ease of use and clear focus on the needs of modern shipping companies. In her opinion, the system is ideal for shipping companies that want to organize their ticket sales more efficiently and clearly.
Her advice to other companies:
- "It's worth trying it out. "
Results, benefits with Travelmanager and customer recommendation.