Introductory block to the customer story with a focus on the company, initial situation and objectives.
Customer Story: Event ship La Paloma - More overview in day-to-day business
More overview, less effort, full control
Marksburgschifffahrt Vomfell operates the event ship "La Paloma " on the Middle Rhine around Koblenz. In addition to sightseeing tours, the company focuses on events and charter trips. During the season, around 20 employees work with Travelmanager and Gastrozack.
As the number of bookings increased, so did the demands on organization and administration. Manual processes were to be gradually replaced by digital processes in order to save time, create transparency and further increase the quality of day-to-day business.
Block on the initial situation and reasons for decision for travel managers.
Initial situation and decision for Travelmanager
High effort due to manual processes
Before the introduction of Travelmanager, reservation lists, invoices and reconciliations were organized almost entirely manually. Especially in the high season, this led to a high expenditure of time and unnecessary sources of error.
The company was looking for a solution that not only covered individual tasks, but also centralized the entire operational process.
Why Marksburgschifffahrt Vomfell opted for Travelmanager
Recommendations from the industry brought the team to Travelmanager. After just a short time, they were convinced:
- noticeable efficiency gains in day-to-day business
- Significant time savings in booking, planning and invoicing
- integrated all-in-one solution specifically for the industry
- user-friendly interface for the entire team
- fast and reliable support
For Andrea Vomfell, the solution is clear:
"There is no alternative to Travelmanager. "
Concrete improvements in everyday life - less stress, more control
Automated processes for tickets, planning and gastronomy
Today, many processes at Marksburgschifffahrt Vomfell run automatically in the background:
- automated online bookings without media breaks
- optimized booking processes for scheduled trips, events and charters
- integrated duty planner for staff deployment
- Integration of the gastro app for service and sales on board
- Central evaluations and statistics for planning and management
- More transparency for all employees during operation
The added value is particularly evident on busy days: thanks to central planning and early utilization information, you can react faster, deploy staff in a more targeted manner and keep the guest experience consistently high.
Andrea Vomfell sees the benefits at all times:
"DAILY!"
Her recommendation to other companies in the industry:
"Better to start today than tomorrow" - ideal for small businesses and large shipping companies that want to make their processes more professional, clearer and more efficient.
Block with focus on concrete improvements, benefits in everyday life, high season and recommendation for other companies.