Brief presentation of ATG Alster-Touristik GmbH and its tourist offers in Hamburg.
ATG Alster-Touristik GmbH: Hamburg vom Wasser aus erleben
The ATG Alster-Touristik GmbH with its White Fleet is one of Hamburg's best-known tourist attractions. Since 1859, Hamburg residents and guests have been experiencing the Inner and Outer Alster, green canals, the warehouse district and the Elbe panorama from the water.
- 18 ships in operation
- more than 10,000 trips per year
- program trips, scheduled trips, special trips and theme trips
- around 50 employees in ticket sales, charter planning and service organization
With Travelmanager, ATG organizes its tourism processes centrally, transparently and reliably.
Initial situation and requirements before the introduction of Travelmanager.
Zentrale Plattform für komplexe Abläufe in der Schifffahrt
Before the introduction of Travelmanager, ATG worked with Excel, Outlook, e-mails and manual overviews. Ticket sales, scheduling and duty planning were thus organized in several systems.
An up-to-date overview is particularly valuable in the high season. Weather, events or additional trips require quick adjustments and clear coordination between all areas.
Travelmanager combines precisely those functions that are crucial for ATG:
- ticket system for a simple purchasing process
- Charter system for efficient booking processes
- Service planner for transparent deployment planning
- Central real-time overview for up-to-date information
For Elena Pavlanská and her team, it was important to use a compatible system that works quickly, easily and reliably. Travelmanager meets these requirements and suits the special processes of the shipping industry.
Mehr Transparenz, weniger Aufwand und zufriedene Mitarbeitende
Since the introduction of Travelmanager, ATG's internal processes have been organized much more simply. Duplicate and manual entries are almost completely eliminated. Employees and guests benefit from faster processes, clear information and a simple purchasing process.
The improvements in these areas are particularly noticeable:
- Administration with centrally available data
- Charter bookings with efficient planning
- Ticket sales with fast processes
- Service organization with a better overview
- Collaboration with fewer queries and coordination efforts
The feedback from the team is also very positive. According to Elena Pavlanská, Travelmanager contributes to a sustainable increase in employee satisfaction because processes are simplified and the daily workload is noticeably reduced.
ATG recommendation: Travelmanager is particularly suitable for tourism companies that want to organize complex processes efficiently.
Advice from Elena Pavlanská: "Get in touch with your colleagues and let them explain the system to you in more detail."
Results after the introduction of Travelmanager and recommendation of the ATG.