Setting the notification
Automated e-mail notifications for Travelmanager
The Travelmanager booking software allows you to send a variety of automated emails to customers and employees. This feature not only improves communication, but also ensures that everyone involved is always informed. Here are some of the most important automated email notifications you can set up:
- Customer notification x days before trip: You can set how many days before the trip you want the customer to be notified. This email is used to remind the customer whether they have received all the documents for the trip and to point out that food intolerances must be reported in advance.
- Reminder to customers on Reservation: You can use this automation to remind your customer of the offer or reservation. You can set the reminder date individually for each booking in the booking screen.
Reminder to customers
The reminder function for customers is an important tool to ensure that your customers are always well informed. When you set the reminder date in the booking screen, an email is automatically sent to the customer. This email can contain the following information:
- Confirmation of the offer or pre-booking.
- Reference to necessary documents or information that the customer should provide.
This way you can ensure that the customer does not forget any important details and can prepare for their trip in the best possible way.
Setting Reminder to customers
Reminder User Reservation
Reminder to backend users
Reminder automation for backend users is an effective way to ensure that your employees are always up to date. If you set a reminder date in the booking screen, the last person responsible for the transaction will automatically receive a notification. This can include the following content:
- Reminder of the offer or pre-booking.
- Important information that is relevant for processing the process.
This function increases efficiency in your team and improves communication.
Evaluation after the journey
After the trip, you can send your customers an email asking for an internal evaluation. You have the option in this email:
- Ask the customer for feedback to improve the quality of your services.
- If the review is positive, you can encourage the customer to rate you on platforms such as Google.
This feedback is crucial for measuring customer satisfaction and making adjustments where necessary.
Rating Tool E-Mail
E-mail payment posted
Payment notification to customers
As soon as a payment has been posted manually, an e-mail is automatically sent to the customer, provided the e-mail address is available. This notification contains:
- Confirmation of payment.
- Information about the further process or next steps.
In this way, the customer always stays informed and you can strengthen trust in your services.
Notification of new posting
With every new booking, an e-mail is automatically sent to the address stored in the line management. This e-mail contains important information such as
- Details of the new booking.
- Contact information for queries.
This ensures that all relevant employees are immediately informed about new bookings and can react accordingly.
E-mail when booking a line to employees
Mail to accounting department for changes to customer data
Notification to the accounting department
As soon as a new customer has been created, the accounting department automatically receives an e-mail. This e-mail provides information about:
- The creation of the new customer.
- Important customer data that is relevant for accounting.
This automation helps to increase efficiency in accounting and ensure that all information is recorded promptly.
Notification of new employee registration
When a new employee is created, the HR department automatically receives an e-mail. This e-mail contains:
- Information about the new employee.
- Instructions on the next steps in the onboarding process.
This ensures that the HR department is always up to date and can take all necessary measures quickly.
E-mail personnel administration for new employees
E-mail if specific equipment is booked.
Notification of equipment
If a specific piece of equipment is booked, you can enter the contact person to whom the e-mail should be sent in the line management under "Further settings - Equipment". This e-mail contains:
- Details of the booked equipment.
- Information about the further process or special requirements.
This ensures that all relevant persons are informed and can act accordingly.
List of participants before the start
The automated dispatch of the passenger list takes place x hours before departure. You can define the recipient for each ship in the ship administration. This e-mail contains:
- The complete passenger list.
- Important information for the crew.
This automation ensures that all the necessary information is available in good time.
Send participant list to the stored resource